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| Quality is defined as the “degree
of excellence which a thing possesses.” To
us, the only acceptable quality is the best—the
best staff, the best treatment practices, the best
safety precautions, the best employee satisfaction,
the best food. Examples of how we strive
to maintain the best quality for our staff and patients
can be seen on our Quality
References page and is described
below: |
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| Best staff |
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- Increased educational opportunities in 2006 for
staff and leaders
- New safety initiatives including patient lifting—see safety
- Satisfied staff are better workers—see employee
satisfaction
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Best treatment |
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- Constant attention to “best practices”—the
best way to treat a particular disease or symptoms—see
our awards
- Hospitalists (physicians specializing in hospital
care) on site for more frequent or more urgent patient
needs
- Constant monitoring of outcomes by our Performance
Improvement Department to detect any possible area
for improvements
- Education department monitoring new literature
and educating staff
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| Best safety precautions |
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- Rapid response teams, nursing and respiratory
experts who can come immediately to evaluate a
patient to prevent a critical situation
- Improved methods for handing off information to
all of your caregivers
- Prevention programs for patient falls and skin
problems
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| Best food |
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- Healthy and delicious food choices are important
to your health and satisfaction
- Our patients say they are 95-97% satisfied with
our food service
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